Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information.
Information We Collect
When you visit our website or engage with our business idea education services, we collect information in several ways. Some information you give us directly — like when you fill out contact forms or subscribe to our newsletter. Other information we collect automatically through your interaction with our site.
Information You Provide Directly
- Name and contact details when you reach out to us
- Email address for newsletter subscriptions
- Business information when you enquire about our programs
- Payment details when you enrol in our learning programs
- Feedback and communications you send us
Information Collected Automatically
Our website uses standard web technologies to collect information about how you use our site. This includes your IP address, browser type, pages visited, and time spent on different sections. We use this data to improve our website and understand what content is most valuable to our visitors.
How We Use Your Information
We use the information we collect to provide and improve our services, communicate with you, and ensure our website functions properly. Here's what that looks like in practice:
Educational Services: We use your contact information to provide details about our business idea programs, send course materials, and support your learning journey.
Communication: Your email address helps us send newsletters, program updates, and respond to your enquiries.
Website Improvement: Anonymous usage data helps us understand which pages are most helpful and where we can make improvements.
We don't sell your personal information to third parties, and we don't use it for anything beyond what's outlined in this policy. If our practices change, we'll update this policy and notify you.
Information Sharing and Third Parties
We work with a small number of trusted service providers to deliver our educational programs and maintain our website. These companies only receive the minimum information needed to perform their services.
Service Providers We Work With
- Email marketing platforms for newsletter delivery
- Payment processors for secure transactions
- Web hosting services for our website
- Analytics tools to understand website performance
All our service providers are bound by confidentiality agreements and Australian privacy laws. They're not allowed to use your information for their own purposes or share it with anyone else.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Your Information
If any information we have is incorrect or outdated, you can ask us to update it. We'll make corrections promptly.
Delete Your Information
You can request that we delete your personal information, subject to any legal requirements we have to retain certain records.
Withdraw Consent
You can unsubscribe from our newsletter or withdraw consent for marketing communications at any time.
To exercise any of these rights, simply email us at contact@zanlirvexo.com. We'll respond within two business days to acknowledge your request and let you know what steps we're taking.
Data Security and Protection
We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmission, and we store information on secure servers with restricted access.
Technical Safeguards: We use industry-standard encryption and secure hosting environments.
Access Controls: Only authorized team members can access personal information, and only when necessary for their work.
Regular Updates: We keep our security systems updated and monitor for potential threats.
While we implement strong security measures, no online system is completely immune to threats. We continually review and improve our security practices to protect your information as effectively as possible.
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy. For most information, this means:
- Contact enquiries: Deleted after 2 years unless you become a client
- Newsletter subscriptions: Kept until you unsubscribe
- Student records: Retained for 7 years for educational compliance
- Financial records: Kept for 7 years as required by Australian tax law
When information is no longer needed, we securely delete it from our systems. Some information may be retained in anonymised form for statistical purposes.
Cookies and Website Technology
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device that remember your preferences and track website usage.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand website performance and visitor behaviour
- Preference cookies: Remember your settings and choices
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality, but you'll still be able to access most of our content.
International Data Transfers
Some of our service providers operate servers outside Australia. When your information is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy.
We only work with providers in countries with adequate privacy protections or who have committed to meeting Australian privacy standards through contractual arrangements.
Changes to This Policy
We review and update this privacy policy regularly to ensure it remains current and accurate. When we make significant changes, we'll notify you by email if you're subscribed to our newsletter, or by posting a notice on our website.
The current version is always available on this page, with the last updated date shown at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.
Complaints and Privacy Concerns
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue directly. We take privacy complaints seriously and will investigate thoroughly.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They provide independent oversight of privacy matters in Australia.
Privacy Questions?
If you have questions about this privacy policy or how we handle your information, we're here to help.